Refund policy

At Violent Mediocrity, we follow the Australian Consumer Law (ACL).
This means you are entitled to a replacement or refund if your item:

is faulty, damaged or misprinted
arrives significantly different from what was described
is not of acceptable quality

We do not offer refunds or returns for:

change of mind
ordering the wrong size
customer errors (e.g., incorrect address, duplicated orders)
dissatisfaction with the style, colour, or fit if the product is printed correctly

Because all items are made to order through Printify partners, returns and exchanges for sizing or preference are not possible.

Damaged, Defective or Incorrect Items

If your product arrives damaged, misprinted, or incorrect, please contact us within 14 days of delivery with:

Your order number
A clear photo of the issue
A brief description of the problem

We will arrange a reprint or refund in line with Printify’s guarantee.

Order Cancellations

Orders cannot be cancelled once they have entered production.
Most Printify orders begin production within 1–4 hours.

If you need to request a cancellation, contact us immediately — we will try, but cannot guarantee it.

Incorrect Shipping Details

If the shipping address entered was incorrect at checkout and the package is lost, undeliverable, or returned to sender, we are unable to refund or replace the item.